Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website xtronbikewear.co.uk (“the Website”) and any purchases you make from us. By accessing the Website or placing an order, you confirm that you accept these Terms and agree to comply with them. If you do not accept these Terms, please do not use our Website.

We recommend you save or print a copy of these Terms for your records.

2. About Us

The Website is owned and operated by:

In these Terms, “we”, “us” and “our” refer to Xtron Bikewear Limited. “You” and “your” refer to the user or customer of the Website.

3. Eligibility to Purchase

By placing an order through our Website, you confirm that:

• You are at least 18 years of age
• You are legally capable of entering into binding contracts
• The information you provide is accurate, current and complete
• You are using a valid payment method that you are authorised to use

4. Your Account

You may need to register an account to place orders or access certain features. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that take place under your account
• Notifying us immediately of any unauthorised use or security breach

We reserve the right to suspend or terminate accounts that we reasonably believe have been used in breach of these Terms.

5. Products & Product Information

We take reasonable care to ensure that all product descriptions, images, prices and other information on the Website are accurate at the time of publication. However:

• Product images are for illustrative purposes — actual colours and finishes may vary slightly due to monitor and screen settings
• Sizing charts are provided as a guide; we recommend checking measurements before ordering
• Specifications and packaging may change from manufacturers without prior notice
• All products are subject to availability and may be withdrawn at any time

Motorcycle safety equipment (helmets, body armour, protective clothing) is sold on the basis that the manufacturer’s specifications and any CE/UKCA approval are accurate. It remains your responsibility to ensure the product is suitable for your intended use.

6. Pricing & Payment

• All prices are displayed in British Pounds Sterling (£) and include VAT where applicable, unless stated otherwise
• Delivery charges are shown at checkout before you confirm your order
• We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed
• If a pricing error is identified after you place an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel for a full refund
• Payment must be made in full at the time of placing your order

We accept all major debit and credit cards, PayPal, and other payment methods shown at checkout. Payment is processed by our secure payment partners; we do not store your full payment card details.

7. Order Process & Contract Formation

1. You place an order on the Website by adding items to your basket and completing checkout
2. You will receive an automated order confirmation email — this is an acknowledgement, not acceptance of your order
3. A binding contract is formed only when we send a separate email confirming that your order has been despatched
4. If we are unable to fulfil your order (for example, due to stock issues, pricing errors or payment problems), we will notify you and refund any payment in full

8. Delivery

Delivery times shown on the Website are estimates only. Risk of damage or loss passes to you upon delivery. For full details of delivery options, costs and timescales, please see our shipping information at checkout or contact us.

Free UK delivery is offered on orders over £50 unless otherwise stated.

9. Returns, Refunds & Cancellations

Your rights to cancel an order, return goods and receive a refund are set out in our Refund & Returns Policy, which forms part of these Terms.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Intellectual Property

All content on the Website — including text, graphics, logos, images, product descriptions, software and the underlying code — is owned by or licensed to Xtron Bikewear Limited and is protected by UK and international copyright, trade mark and other intellectual property laws.

You may:

• View, download and print pages from the Website for your personal, non-commercial use

You must not, without our prior written permission:

• Reproduce, copy, modify or republish any part of the Website for commercial use
• Use our brand name, logos or product images for resale, advertising or promotional purposes
• Scrape, data-mine, frame or systematically extract content from the Website

Brand names and trade marks of third-party manufacturers featured on the Website remain the property of their respective owners.

11. User Reviews & Submissions

If you submit reviews, comments, photos or other content to the Website, you grant Xtron Bikewear a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and display that content in connection with our business.

You agree that any content you submit will:

• Be accurate and your own original work
• Not infringe the intellectual property rights of any third party
• Not be unlawful, offensive, defamatory, obscene or otherwise objectionable

We reserve the right to remove any content that breaches these Terms without notice.

12. Acceptable Use of the Website

You agree not to:

• Use the Website in any unlawful or fraudulent manner
• Place orders using a false identity or another person’s payment details without authorisation
• Introduce viruses, trojans, worms or other malicious code
• Attempt to gain unauthorised access to the Website, the server hosting it, or any connected database
• Interfere with the operation of the Website or any other user’s use of it

We reserve the right to report any suspected criminal activity to the appropriate authorities and to cooperate fully with any subsequent investigation.

13. Our Liability

Nothing in these Terms limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot lawfully be excluded

Subject to the above, our total liability to you in connection with any order shall not exceed the total price paid for that order.

We will not be liable for any indirect, consequential or purely economic loss, including loss of profit, business, opportunity, goodwill or data.

Important note on motorcycle safety equipment: while we sell products that are designed to provide protection, no item of motorcycle clothing or equipment can guarantee protection in all circumstances. You acknowledge that motorcycling carries inherent risk and that proper use, fit and maintenance of safety equipment is your responsibility.

14. Events Outside Our Control (Force Majeure)

We will not be liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including but not limited to: strikes, civil unrest, terrorism, war, fire, flood, severe weather, pandemic, courier failures, or government action. Where this happens, we will contact you as soon as reasonably possible to discuss next steps.

15. Privacy & Data Protection

Your privacy is important to us. We collect and use your personal data in accordance with our Privacy Policy, which forms part of these Terms.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in law, our practices or our products. The “Last updated” date at the top of this page shows when changes were made. The Terms in force at the time you place your order will apply to that order.

17. Severability & Entire Agreement

If any provision of these Terms is found to be unlawful, void or unenforceable, the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy and Refund & Returns Policy, constitute the entire agreement between you and us in relation to your use of the Website and any purchase you make.

18. Third-Party Rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

19. Governing Law & Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. You and we both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales, although if you are a resident of Northern Ireland or Scotland you may also bring proceedings in your local courts.

20. Complaints & Dispute Resolution

If you have a complaint, please contact us first — we’ll do our best to resolve any issue quickly and fairly. As an EU/UK consumer, you also have the right to seek alternative dispute resolution through approved providers.

21. Contact Us

If you have any questions about these Terms, please contact us:

Or visit our Contact page to send us a message.