At Xtron Bikewear, we aim to process and deliver your orders as quickly and efficiently as possible. Please read our Shipping Policy below for information about order processing, delivery times, and shipping charges.
Order Processing
- Orders placed before 2:00 PM (Monday to Friday) are usually processed and dispatched on the same working day.
- Orders received after the daily cut-off time, on weekends, or on UK bank holidays will be processed on the next working day.
- Once your order has been dispatched, you will receive a confirmation email with your tracking details.
Please note that dispatch times may be slightly longer during peak periods, including public holidays and promotional events.
UK Mainland Delivery
We offer FREE standard delivery on all UK mainland orders.
- Delivery Time: 2–5 working days
- Delivery Cost: FREE
Delivery times are estimates and may occasionally vary due to courier delays or circumstances beyond our control.
Delivery Surcharge Areas
A £25 delivery surcharge applies to orders delivered to the following locations:
- Scottish Highlands & Islands
- Northern Ireland
- Isle of Man
- Channel Islands
- Isle of Wight
- Isles of Scilly
The additional charge will be applied during checkout before your order is confirmed.
Large & Heavy Items
Some products, including motorcycle lifts, engine hoists, ramps, workshop equipment, and other oversized items, may require delivery by a specialist courier.
These items may:
- Take slightly longer to arrive.
- Be delivered separately from other items within the same order.
- Require someone to be available to accept delivery.
Where necessary, we will contact you if any special delivery arrangements are required.
Delivery Areas
We currently deliver within the United Kingdom only.
At this time, we do not offer international shipping.
Order Tracking
Once your order has been dispatched, you will receive an email containing:
- Your tracking number.
- The courier’s details.
- A tracking link (where available).
This allows you to monitor the progress of your delivery.
Damaged, Lost or Missing Deliveries
Please inspect your order as soon as it arrives.
If your parcel is damaged or items are missing, please contact us within 48 hours of delivery. To help us investigate, please include:
- Your order number.
- Photographs of the parcel and any damaged items.
- A description of the issue.
If a parcel is believed to be lost, we will work with the courier to investigate before arranging a replacement or refund where appropriate.
Delivery Address
Please ensure your delivery address is accurate before placing your order.
Xtron Bikewear cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided at checkout.
If you notice an error after placing your order, please contact us immediately. We will do our best to amend the address before dispatch; however, changes cannot be guaranteed once your order has been processed.
Ownership & Risk
Responsibility for the goods passes to you once your order has been delivered to the address provided.
Ownership of the products remains with Xtron Bikewear until full payment has been received.
Returns
For information about returning an item, exchanges, or refunds, please refer to our Refund & Returns Policy.
Contact Us
If you have any questions regarding your order or our shipping policy, our customer support team is here to help.
Please include your order number when contacting us so we can assist you as quickly as possible.